FAQ

Welcome to the MoonGiftia FAQ Page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, contact us anytime — our support is available 24/7.

1) How long will it take to receive my order?

Our typical delivery timelines within the United Kingdom are:

• Handling time: 1–2 business days

• Transit time: 5–7 business days

• Estimated delivery time: 6–9 business days
  For more details, please see our Shipping Policy.

2) Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom. See our Shipping Policy for full details.

3) Where is MoonGiftia located?

MoonGiftia is a UK-focused online store.
Postal address: 39 Ludgate Hill, London EC4M 7JN, United Kingdom.

4) What payment methods do you accept?

We accept the following payment methods:

• Visa

• Mastercard

• American Express

• Apple Pay
  

5) What if I receive a defective product?

If you receive a defective, incorrect, or damaged item, we will prioritise a replacement or refund. Please email us within 30 days of delivery and include your order number and photos. Full details are in our Return & Refund Policy.

6) Can I cancel my order after it’s placed?

Yes. You can request cancellation within 24 hours of placing the order by emailing us. If your order has already shipped, please follow the return process after delivery.

7) What is your return policy?

We offer 30-day returns on eligible items. Products must be unused, in original condition, and in the original packaging with tags and accessories. See our Return & Refund Policy for the full process.

8) When will I get my refund after returning a product?

Once we receive and inspect your return (typically within 2–3 business days), your refund is issued to the original payment method. Depending on your bank or payment provider, it may take up to 7 business days to appear.

9) Do you offer any warranties or guarantees?

We stand behind our products. Manufacturing defects reported within 30 days are handled under our Return & Refund Policy (replacement or refund, as appropriate).

10) How can I contact customer support?

Email: support@moongiftia.com

https://moongiftia.com/pages/contact-us

11) Do you ship internationally?

No. We currently ship within the United Kingdom only.

12) Do you have a physical store I can visit?

We are an online-only store. This helps us offer great prices and a wide selection.

13) Can I place a bulk order for my business or organisation?

Yes. Please email us with your requirements (product links, quantities, dates), and we will advise on availability and lead times.

14) What is the process for exchanging a product?

Contact us to request an exchange. The fastest option is to place a new order for the desired item and return the original for a refund, following our Return & Refund Policy.

15) How can I track my order?

Use the tracking link in your shipping confirmation email or visit our tracking page: moongiftia.com/pages/track-order

More Information

Business name: MoonGiftia
Address: 39 Ludgate Hill, London EC4M 7JN, United Kingdom
E-mail: support@moongiftia.com

Phone:+44 7454 842536 

FAQ: Frequently Asked Questions
Contact page: moongiftia.com/pages/contact-us

Customer service: 24/7 (we aim to reply within 24 hours)