Contact Us

We’d love to hear from you. At MoonGiftia, we’re committed to providing an exceptional customer experience and high-quality products. Whether you have questions about an order, need help choosing a gift, or want to share feedback, our team is here to help.

How to reach us

Email: support@moongiftia.com

Phone: +44 7454 842536
Contact form: use the form on this page to send us a message.

Customer service: 24/7 (we aim to reply within 24 hours)

Order tracking

You can track your parcel here: moongiftia.com/pages/track-order

Returns and exchanges

For returns, email us at support@moongiftia.com to receive a Return Authorisation (RMA) and the correct UK return instructions. We’ll guide you step by step.

Our address

MoonGiftia
39 Ludgate Hill, London EC4M 7JN, United Kingdom

This is our correspondence address. For returns, please contact us first to obtain the RMA and the UK Returns Hub details.

Common reasons to contact us

• Order and delivery questions

• Returns, refunds and exchanges

• Product information, materials and care

• Bulk orders and corporate gifting

• Feedback, press and partnerships

Helpful links

FAQ: moongiftia.com/pages/faq
Privacy Policy: moongiftia.com/policies/privacy-policy
Return & Refund Policy: moongiftia.com/policies/refund-policy
Shipping Policy: moongiftia.com/policies/shipping-policy

Thank you for choosing MoonGiftia — we’re here to make your experience seamless and enjoyable.